Aidar Zubairov
Association of credit and finance organizations of the Republic of Bashkortostan, Member of Council
On the one hand the internal technologies of the bank including the cost estimation issues are its “know-how”. Because of the differences between those, quite often the competitive advantages of products and services are established. That is why it is important, that the decision of embedding or not adopting new technologies or new standards is taken independently by bank management.
We understand that some of the banks still continue following the extensive ways of development. But already after a few years they will come across with the necessity of search of drivers for the increase of business profitability and especially here, the introduction of the quality standards can become that very tool, which will assist in that task completion.
|
Alla Tsitovich
Uniastrum Bank, Adviser to Chairperson of Governing body of business
Of course, here all is bound up with “smart” technologies. Technologies of provision of banking products that were built on “from client’s perspective” (for example: the time of provision of services is cut down at the expense of smart decisions), which though being not costly, but will demand execution of very creative banking technologies.
|
Alla Soldatova
Eastern Express bank, Director for quality and service
If the “price” is perceived as “prime cost” then absolutely, yes. Optimization of business processes is one of the “pillars” of the quality management system. If the bank is good at “listening” to its clients, it will discover what to economize on, with no harm to the quality. And many banks are successfully following this pattern.
But if we talk on the subject of “price” (tariffs, interest rates) then we will discover that it has a market based on the principle of formation. If the banks are ready to pay the declared cost and the market situation does not tend for its decrease, then the banks will not likely to start the mass reducing of prices.
I would rather say, that “each product will find its buyer”. One customer pays attention to the expedient price and even at an objective low-level objective quality will be very satisfied whereas the other one will find flaws even within the bank, which provides super-beneficial conditions and high quality services. As it is said, there are happy owners of Lada Kalina cars as well as dissatisfied owners of Mercedeses.
As of the present day, I think (irrespective of the quality) no tendencies for reduction of costs for banking services are tracked.
|
