Ombudsman in detail
Public Reconciler at financial market (Financial ombudsman) – is an extrajudicial body of adjudication of disputes, which crop up between financial organizations and their clients –physical entities. Only physical entity can be the initiator of an application addressed to the ombudsman. Examination of disputes is free of charge. Applying to the ombudsman does not prevent the parties from applying to the court, but during the period of scrutiny of the argumentation the physical entity undertakes obligation not to recourse to standard judicial procedures. Ombudsman and his Secretariat staff inform the Applicant of his/her rights and obligations in connection with the raised claims (requests) and provide recommendations on the forms of settlement of the dispute. Prior to filing application addressed to the ombudsman the client has to forward his/her complaint to bank’s address. The bank has to reply in essence to the complaint within 30 days. For consultations addressed to the office of the ombudsman, please, connect using:
Application form and recommendations on how to complete your claims can be found by visiting our site. Please, note that the ombudsman examines claims which were received in the written form only. For fastest resolution of your case along with your application it is recommended to attach copies certifying the stand of the applicant (credit contract, insurance, receipts on payments, correspondence with the bank upon the emerged dispute, etc.) in 2 copies. On filling the application addressed to the ombudsman, You agree to the processing of Your personal data as well as to the publication of information regarding the dispute. The case hearing may pass in confrontation as well as in absentia judgment. The ombudsman is free to define the place of examination of the dispute considering the circumstances of a particular controversy. Upon finalizing the results of examination of the dispute the ombudsman affirms the bilaterally signed Conciliatory agreement, issues a Decision, which solves the dispute in essence, or otherwise carries out a Decision on cessation of the examination of the dispute. Upon the mutual agreement of the parties the Conciliatory agreement can be forwarded for Court’s or Arbitration tribunal’s approval as an amicable out-of-court settlement. The office of the Financial ombudsman commenced its activities since October 1, 2010. |
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